Can you change a queue member penalty from FOP2?
Yes! You can change penalties.
However, the feature is not enabled by default as you should define your own penalties and names in any way you want.
In order to enable the feature, you will have to edit a configuration file on the server, so go ahead and log into your server command line and edit the file /var/www/html/fop2/js/presence.js
In that file there is a commented section for penalty:
Just remove the comments and then change the names and values to whatever you like:
Finally, refresh your browser cache and log to FOP2 again. After that, you should be able to change queue members penalties by clicking on the queue member icon on the queue button, it will appear as an option in the action submenu.
However, the feature is not enabled by default as you should define your own penalties and names in any way you want.
In order to enable the feature, you will have to edit a configuration file on the server, so go ahead and log into your server command line and edit the file /var/www/html/fop2/js/presence.js
In that file there is a commented section for penalty:
/* Uncomment the following to enable queue penalty set // var queuePenalties = new Object(); queuePenalties['Low'] = 2; queuePenalties['Medium'] = 1; queuePenalties['High'] = 0; */
Just remove the comments and then change the names and values to whatever you like:
var queuePenalties = new Object(); queuePenalties['Low'] = 2; queuePenalties['Medium'] = 1; queuePenalties['High'] = 0;
Finally, refresh your browser cache and log to FOP2 again. After that, you should be able to change queue members penalties by clicking on the queue member icon on the queue button, it will appear as an option in the action submenu.